Article ID: 295162 - Last Review: November 21, 2006 - Revision: 2.1

System Errors When You Open World Wide Publishing Service or Administrative Tools Services

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SYMPTOMS

When you try to start the World Wide Publishing Service, you may receive the following error message:
The World Wide Web Publishing service could not be started.
A system error has occurred.
System error 15 has occurred.
The system cannot find the drive specified.
In addition, when you try to open Services from Administrative Tools, you may receive the following error message:
Unexpected error 0x80074002
Do you wish to continue to attempt to connect to it in the future?
When you restart the computer, you receive the following error message:
At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.
The following system errors are listed in the Event Viewer:
Event ID: 7022
Source: Service Control Manager
Description: The World Wide Web Publishing Service service hung on starting.
Event ID: 26
Source: Application Popup
Description: Application popup: Service Control Manager : At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.
Event ID: 7023
Source: Service Control Manager
Description: The World Wide Web Publishing Service service terminated with the following error:
Object already exists.
The following system errors may also appear in Event Viewer, depending on which components were installed:
Event ID: 7024
Source: Service Control Manager
Description: The Certificate Services service terminated with service-specific error 2148073494.
Event ID: 42
Source: CertSvc
Description: Certificate Services did not start: Could not build CA certificate chain for %servername% Certificate Authority. Keyset does not exist 0x80090016 (-2146893802).
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CAUSE

This problem occurs because the System and Administrator accounts do not have sufficient permissions to, or the Administrators group does not have ownership of, the directory %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder.
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RESOLUTION

To resolve this problem, follow these steps:
  1. Allow the System and Administrator accounts Full Control of the %System Drive%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder.
  2. Allow the Administrators group ownership of these directories.
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MORE INFORMATION

NOTE: The directory above assumes a clean install of Windows 2000. If we have a computer which was upgraded from Windows NT 4.0 then the directory is as follows:
%SystemRoot%\Profiles\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
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APPLIES TO
  • Microsoft Internet Information Services 5.0
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Keywords: 
kbpending kbprb KB295162
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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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