Article ID: 295623 - View products that this article applies to.
This article was previously published under Q295623
When you attempt to install Microsoft Exchange 2000 Server, Setup fails with the following error message:
If you click the Retry button, you receive the error message again. If you click the Cancel button, Setup proceeds, but a red "X" is displayed for the "Microsoft Exchange Messaging and Collaboration Services" component of Exchange. The red X indicates a fatal error.
Setup failed while installing sub-component Information Store Service with error code 0x80070422 (please consult the installation logs for a detailed description). You may cancel the installation or try the failed step again.
The Exchange Server Setup Progress.log file shows a line similar to the following:
[00:00:00] CComBOIFacesFactory::QueryInterface (N:\admin\src\udog\BO\bofactory.cxx:54)The System Log of Event Viewer logs the following error:
Error code 0X80004002 (16386): No interface.
In addition, if you subsequently try to start the Microsoft Exchange Information Store service, you receive the following error message:
Event ID: 10005
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it." attempting to start the IISAdmin with arguments "" in order to run the server:
The corresponding message in the System Log is:
Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event log. If this is a non-Microsoft service, contact the service vendor, and refer to a service-specific error code 0.
Source: Service Control Manager
In addition, if you try to stop and then restart the Microsoft Exchange System Attendant service, you receive errors 2060 and 1005. For additional information about errors 2060 and 1005, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/251640/EN-US/ )XADM: System Attendant Does Not Start with Event ID 2060
The errors described in the "Symptoms" section of this article can be caused if the Microsoft Internet Information Services (IIS) Admin Service is disabled on the computer on which you are trying to install Exchange. Exchange requires the IIS 5.0 services to be running in order to install and function correctly.
To allow Exchange Setup to finish the upgrade process, follow these steps:
By default, Microsoft Internet Information Services 5.0 (IIS) is installed with Windows 2000 Server. Both Network News Transfer Protocol (NNTP) and Simple Mail Transfer Protocol (SMTP) must be installed before you start Exchange Server Setup. For additional information about Setup, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/262068/EN-US/ )XADM: How to Set Up Exchange 2000