Non-Plug and Play Network Device Support in Windows XP

Article translations Article translations
Article ID: 295745 - View products that this article applies to.
This article was previously published under Q295745
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

Non-Plug and Play (PnP) devices are no longer supported in Windows XP. This may include modems and Network Interface Cards (NIC).

In addition, if a modem that is slower than 28.8 kilobits per second (Kbps), that modem is not recognized automatically by Microsoft Windows XP. The Control Panel Add/Remove Hardware tool does not recognize the modem.

CAUSE

Non-Plug and Play (PnP) devices are no longer supported.

For modems slower than 28.8 kilobits, native drivers are not included with Windows XP.

RESOLUTION

If the device is Plug-and-Play capable, consult the manufacturer about how to put the device into the appropriate mode.

To work around non-detected modems, download the appropriate drivers from the modem manufacturer and manually install them according to manufacturers directions.

STATUS

This behavior is by design.

Properties

Article ID: 295745 - Last Review: February 28, 2014 - Revision: 1.5
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows Advanced Server, Limited Edition
Keywords: 
kbnosurvey kbarchive kbhardware kbprb KB295745

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com