Article ID: 2958297 - View products that this article applies to.
When you use LDAP credentials to log on to the WebUI for a StorSimple appliance after it is upgraded to StorSimple version 18.104.22.1684, you receive an "Oops" error message.
This is a known issue during the upgrade to StorSimple version 22.214.171.1244. This issue also occurs in earlier versions of StorSimple during controller failover. During the failover process, the LDAP configuration does not persist and must be re-entered. Because multiple failovers occur as a part of the software upgrade, this behavior is seen frequently.
To resolve this problem, follow these steps: