Article ID: 295859 - Last Review: November 7, 2007 - Revision: 2.10 You may not see the same event description in MOM 2000 that you see in Event Viewer
This article was previously published under Q295859 Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986
(http://support.microsoft.com/kb/256986/
)
Description of the Microsoft Windows registry On This PageSYMPTOMS When you receive an error message in Microsoft Operations
Manager (MOM) 2000, you may not see the same event description that is displayed
in Event Viewer. For example, MOM may display the following error message:
DCOM got error "%2147746132" from the computer
Computername when attempting to activate the server:
{9F53525D-62DA-11D2-84AF-00A0C9861EAB} Event Type: Error Event Source: DCOM Event Category: None Event ID: 10006 Description: DCOM got error "Class not registered " from the computer Computername when attempting to activate the server: {9F53525D-62DA-11D2-84AF-00A0C9861EAB} The same problem occurs with at least two Active Directory event messages, Event ID 565 and Event ID 566. For event ID 565, MOM displays the following error message:
Event ID: 565 Date: 6/21/2001 Time: 9:51:08 AM User: Domain\USER Computer: Computername Description: Object Open: Object Server: DS Object Type: %{bf967aa5-0de6-11d0-a285-00aa003049e2} Object Name: %{a262f519-7302-470b-8686-5fb7a1a517ac} ... Event ID: 565 Date: 6/21/2001 Time: 9:51:08 AM User: Domain\USER Computer: Computername Description: Object Open: Object Server: DS Object Type: organizationalUnit Object Name: OU=TEST,DC=DCNAME,DC=COM ... RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesTo apply this hotfix, you must have Microsoft Operations Manager 2000 Service Pack 1 (SP1) installed on the computer. For more information about how to obtain MOM 2000 SP1, visit the following Microsoft Web site:http://technet.microsoft.com/en-us/opsmgr/bb498249.aspx
(http://technet.microsoft.com/en-us/opsmgr/bb498249.aspx)
Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name ------------------------------------------------- 07-Dec-1999 12:00 5.0.2134.1 28,944 Psapi.dll Hotfix installation informationWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.You must install this hotfix on each computer for which at least one of the following conditions is true:
HKEY_LOCAL_MACHINE\SOFTWARE\Mission Critical Software\Onepoint\Configurations\<Config Group>\Operations\Agent To enable MOM 2000 to resolve security GUIDs and SIDs, set the entry for this subkey as follows:Value name: ResolveGUID A value of 1 enables MOM 2000 to resolve security GUIDs and SIDs. A value of 0 (zero) turns off this functionality.Value type: REG_DWORD Value data: 1 Note When you install this hotfix on a Microsoft Operations Manager Consolidation (CAM) server, the installation program starts an agent update to all currently managed servers. The update process uses the following steps:
WORKAROUND If an incomplete error message is displayed in MOM, refer
to Event Viewer for more information. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
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