Article ID: 295933 - View products that this article applies to.
This article was previously published under Q295933
The resolution of e-mail names and other names may not work if a Windows 2000-based or Windows NT 4.0-based Domain Name System (DNS) server receives a non-authoritative response from a root hint or forwarder. The Windows 2000-based or Windows NT 4.0-based DNS server sends a "Server Failure" message to the client when it receives a Start of Authority (SOA) record from a non-authoritative resource.
Some non-Microsoft DNS servers (for example, some BIND versions) cache empty authoritative responses, which Windows 2000-based and Windows NT 4.0-based DNS servers consider to be referrals. When a Windows 2000-based or Windows NT 4.0-based DNS server receives such a response, the response is ignored and a "Server Failure" message is sent to the client instead of the SOA record.
Windows 2000To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Date Time Version Size File name ----------------------------------------------------- 18-May-2001 14:21 5.0.2195.3618 324,368 Dns.exe
Windows NT 4.0A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name --------------------------------------------------- 22-May-2001 18:05 4.0.1381.70 178,960 Dns.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
296861For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
(http://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Article ID: 295933 - Last Review: November 1, 2006 - Revision: 1.4