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Description of the Remote Mail feature, the Offline Folders feature, and the Working Offline feature in Outlook 2002
Article ID: 296080 - View products that this article applies to.
This article was previously published under Q296080
For a Microsoft Outlook 2000 (CW) version of this article, see 195436
For a Microsoft Outlook 98 (CW) version of this article, see 180418
For a Microsoft Outlook 97 version of this article, see 162046
This article compares the remote features in Microsoft Outlook 2002. These features are as follows:
Mobile computing has become increasingly important. There are many common situations where you will want to use Microsoft Outlook when you do not have access to a network; for example, when you travel with a laptop, work at home, or work at a remote site.
Many users combine the working Offline and Remote Mail to reduce network use or to stay within Internet provider connection-time limits. While you run Outlook offline, you can compose, read and respond to messages. When you are finished making changes, you use a Send/Receive Group to connect to your e-mail account and send the message that you wrote while you were offline.
Working offline is available in most situations. Offline folders (.ost) files are available only when you are using Microsoft Exchange Server account. When you use .ost folders, you can update the default Exchange Server folders (Contacts, Calendar, etc.), folders that you have added to your Exchange mailbox, or to any Public Folders that you have selected to synchronize. The next time that you are connected to the network, these items are synchronized with the Exchange Server.
Remote Mail allows you to screen out the messages that you do not want to download by first downloading the message headers, and then only downloading the complete messages that you select. Remote Mail works with both Exchange Server and Internet e-mail accounts, but only for the Inbox folder. You also have the option of sending outgoing messages. You can configure Remote Mail with a Send/Receive Group or to manually process by using the Work With Headers menu actions.
Basics of how to work offlineTo properly understand .ost folders and how to work with headers, you must first understand the basics of working offline. When you configure most services, Outlook gives you the option to work offline; when you work offline, you cannot send or receive information. Working offline does not require a network connection or modem.
If you choose to work offline and do not do a send/receive action, changes are maintained on your hard disk in your personal folders (.pst) file, or in your (.ost) file if you are an Exchange Server user. This means that you do not send or receive information from another location or computer.
In most cases, you work offline and use Remote Mail with a modem. Remote Mail enables you to connect remotely to your e-mail account. You can use it with both Internet e-mail and Microsoft Exchange accounts.
How to configure a Microsoft Exchange Server account to work offlineYou must configure your Exchange Server account to use an offline folders (.ost) file for offline use. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
286038After you configure the .ost file, set your Exchange Server account to work offline To do this, follow these steps:
(http://support.microsoft.com/kb/286038/ )How to use offline folders in Outlook 2002
How to configure an Internet e-mail account to work offlineUse the following steps to configure Outlook to work offline and use Remote Mail with Internet E-mail accounts:
General Remote Mail usage proceduresThe purpose of Remote Mail is to transfer messages only. It does not transfer calendar appointments, contacts, or any other Outlook information. If you want to transfer this type of information, you must use offline folders and a Microsoft Exchange Server account.
How to configure Outlook to use Remote Mail automaticallyUse the following steps to configure an Exchange Server account to use Remote Mail automatically:
How to configure an Internet e-mail account to use Remote Mail automatically
How to work with downloaded headersIf you configure Outlook accounts to automatically use Remote Mail working with downloaded headers, headers are downloaded into the Inbox. If headers are manually downloaded by using the Work with Headers feature, the headers are also downloaded into the Inbox. You have following three options when you work with headers: