Error Message When You Start System Restore: An Error Occurred in the Script on This Page

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View products that this article applies to.

This article was previously published under Q296090

SYMPTOMS

When you try to start the System Restore tool, may you receive the following error message:

An error occurred in the script on this page
Line 14
Char 9
error object doesn't support this property or method
code 0
URL res:\\rstrui.exe\start.htm

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CAUSE

This error message may occur if the System Restore files are damaged.

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RESOLUTION

To work around this issue, try one of the following methods:

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Method One

Click Start, point to Programs, point to Accessories, and then click MS-DOS Prompt.
At the command prompt, type the following commands, pressing ENTER after each command:
cd system
cd restore
rstrui.exe /makefirstrestorepoint
Close the command prompt window by clicking the Close button in the upper-right corner of the window.
Restart your computer.

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Method Two

If method one does not resolve the issue, reinstall Windows Millennium Edition (Me) after you perform a clean boot. For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

267288 (http://support.microsoft.com/kb/267288/EN-US/ ) How to Perform a Clean Boot in Windows Millennium Edition

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APPLIES TO

Microsoft Windows Millennium Edition

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kberrmsg kbfix kbprb KB296090

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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