PRB: Application Center 2000 Installation Fails During MSDE Installation

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This article was previously published under Q296152

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SYMPTOMS

While installing Application Center 2000, you may receive a message similar to the following during the installation of the Microsoft Data Engine (MSDE):

Internal Error 2744. Setup failed, rolling back.

In reviewing the Ac_setup.log, you may see a message like the following before rollback:

Action: InstallPerfMon.2D02443E_7002_4C0B_ABC9_EAB2C064397B.
Loading extended custom action library sqlcax.dll
Starting custom action InstallPerfMon
Registering performance counters from sqlctr.ini
PerfmonLoad routine returned error code 6

At this point, the installation of Application Center 2000 halts and rolls back (the installation is reversed).

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CAUSE

This is caused by bad records in the registry, possibly from a previous installation of Microsoft SQL Server, at the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\MSQLSERVER\PERFORMANCE

-or-

You did not stop SNMP service before installing MSDE or SQL Server. The SQL Server installation warns you about this but the application center install does not.

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RESOLUTION

To resolve this problem, go to the registry key mentioned in the "Cause" section and delete that key. Perform the installation of Application Center 2000 again.

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