Internet Explorer Opens a Blank Window Loading a .pdf File by Using Name Destinations

Article translations Article translations
Article ID: 296207
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


Internet Explorer may load a blank page when you attempt to load a .pdf file by using a Name Destination such as:
A href="filename.pdf#starthere"


Internet Explorer incorrectly parses the location that is passed that describes where to start loading the .pdf document. Because of this, a blank page is loaded instead of the proper location somewhere within the .pdf file. This location is provided in the HTML code by using the number sign (#).


To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time     Version        Size     File name    Platform
   03/12/2001  01:37p   5.50.4615.100  528,656  Shdocvw.dll  Intel
NOTE: This hotfix require Internet Explorer 5.5 Service Pack 1 (SP1).


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.5 Service Pack 2.


Article ID: 296207 - Last Review: June 19, 2014 - Revision: 4.0
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbie550presp2fix KB296207

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from