Internet Explorer Opens a Blank Window Loading a .pdf File by Using Name Destinations

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View products that this article applies to.

This article was previously published under Q296207

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SYMPTOMS

Internet Explorer may load a blank page when you attempt to load a .pdf file by using a Name Destination such as:

A href="filename.pdf#starthere"

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Internet Explorer incorrectly parses the location that is passed that describes where to start loading the .pdf document. Because of this, a blank page is loaded instead of the proper location somewhere within the .pdf file. This location is provided in the HTML code by using the number sign (#).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

267954 (http://support.microsoft.com/kb/267954/EN-US/ ) How to Obtain the Latest Internet Explorer 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time     Version        Size     File name    Platform
   ------------------------------------------------------------------
   03/12/2001  01:37p   5.50.4615.100  528,656  Shdocvw.dll  Intel

NOTE: This hotfix require Internet Explorer 5.5 Service Pack 1 (SP1).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.5 Service Pack 2.

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APPLIES TO

Microsoft Internet Explorer 5.5 Service Pack 1

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kbhotfixserver kbqfe kbbug kbfix kbie550presp2fix KB296207

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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