Active Directory Users and Computers Quits When You Click "Send Mail"

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This article was previously published under Q296404

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SYMPTOMS

If you start the Active Directory Users and Computers management console, select many users, right-click the users, and then click Send mail, the management console may either generate an access violation or quit.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time    Version        Size     File name
   --------------------------------------------------------
   30-Oct-2001  18:14   5.0.2195.4574  110,352  Dsuiext.dll
   30-Oct-2001  18:12   5.0.2195.4574   10,240  Sp3res.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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