Article ID: 2964835 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You're running a computer on which Windows 8.1 or Windows Server 2012 R2 was recently installed.
  • You use the built-in Administrator account or Audit Mode multiple times during image customization.
  • You delete the built-in Administrator account during image customization.
In this scenario, fewer tiles are displayed than expected on the Windows Start page. For example, you may find that only five tiles are displayed.

Cause

This problem occurs because of an issue in the sysprep code that was introduced in Windows 8.1 and Windows 2012 R2. This code does not clean up the user state in the Windows registry correctly.

Resolution

To resolve this issue, install update 2975719, or install hotfix that is described in this article.

Update information

The following update rollup is available:
Get update rollup 2975719

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed on Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

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The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
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File nameFile versionFile sizeDateTimePlatform
Tssysprep.dll6.3.9600.1711257,34401-May-201407:42x86
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
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File nameFile versionFile sizeDateTimePlatform
Tssysprep.dll6.3.9600.1711259,90401-May-201408:24x64
Tssysprep.dll6.3.9600.1711257,34401-May-201407:42x86
For all supported ARM-based versions of Windows 8.1
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File nameFile versionFile sizeDateTimePlatform
Tssysprep.dll6.3.9600.1711248,12801-May-201406:29Not Applicable

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
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File nameX86_c780f02d31699c8cb49874b67cddf467_31bf3856ad364e35_6.3.9600.17112_none_bf678ba2e041d29e.manifest
File versionNot Applicable
File size712
Date (UTC)01-May-2014
Time (UTC)19:20
PlatformNot Applicable
File nameX86_microsoft-windows-t..nalservices-sysprep_31bf3856ad364e35_6.3.9600.17112_none_c682ef2463a459c5.manifest
File versionNot Applicable
File size2,751
Date (UTC)01-May-2014
Time (UTC)11:13
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
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File nameAmd64_8623d2c2e6d5a86129c18d8c21368c2d_31bf3856ad364e35_6.3.9600.17112_none_e341459db5604b20.manifest
File versionNot Applicable
File size716
Date (UTC)01-May-2014
Time (UTC)19:20
PlatformNot Applicable
File nameAmd64_c780f02d31699c8cb49874b67cddf467_31bf3856ad364e35_6.3.9600.17112_none_1b862726989f43d4.manifest
File versionNot Applicable
File size714
Date (UTC)01-May-2014
Time (UTC)19:20
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..nalservices-sysprep_31bf3856ad364e35_6.3.9600.17112_none_22a18aa81c01cafb.manifest
File versionNot Applicable
File size2,755
Date (UTC)01-May-2014
Time (UTC)13:55
PlatformNot Applicable
File nameX86_microsoft-windows-t..nalservices-sysprep_31bf3856ad364e35_6.3.9600.17112_none_c682ef2463a459c5.manifest
File versionNot Applicable
File size2,751
Date (UTC)01-May-2014
Time (UTC)11:13
PlatformNot Applicable
Additional files for all supported ARM-based versions of Windows 8.1
Collapse this tableExpand this table
File nameArm_f4907685690069749711d1f5c27340b4_31bf3856ad364e35_6.3.9600.17112_none_276e36879061c3fa.manifest
File versionNot Applicable
File size712
Date (UTC)01-May-2014
Time (UTC)19:54
PlatformNot Applicable
File nameArm_microsoft-windows-t..nalservices-sysprep_31bf3856ad364e35_6.3.9600.17112_none_c685617c63a1788b.manifest
File versionNot Applicable
File size2,751
Date (UTC)01-May-2014
Time (UTC)13:53
PlatformNot Applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Properties

Article ID: 2964835 - Last Review: August 12, 2014 - Revision: 3.0
Applies to
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2964835

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