Article ID: 296493 - View products that this article applies to.
This article was previously published under Q296493
When you start Microsoft Word or work with a document, you may receive the following error message:
This article describes how you can determine the exact problem description and resolution when you receive this error message.
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Microsoft Word
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Word. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Microsoft Word allows you to collect and send the error information to Microsoft. The error message dialog box in the "Summary" section of this article (which is not specific to the Microsoft Windows operating system that you use) is now displayed.
The error signature contains information such as program name, error name, and module name, which Microsoft uses to continue developing and improving Microsoft products.
If you have an Internet connection, you can send this information directly to Microsoft by using the Office Application Error Reporting tool. If you want to report this information, the tool verifies whether a solution to the problem is available, and if so, the tool sends that information to you.
For more information about end-user reporting and privacy, click the following article number to view the article in the Microsoft Knowledge Base:
283768If you do not want to use the Office Application Error Reporting tool, you can use the information in the error signature to search the Microsoft Knowledge Base directly.
Find the resolutionTo find a resolution to the error message as described in the "Summary" section of this article, follow these steps.
Step 1: Search for the specific error messageTo search the Microsoft Knowledge Base for the specific error, follow these steps:
Step 2: Troubleshoot possible causes of the errorUse a systematic approach to resolve various error messages and problems in Microsoft Word.
For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
322743If you still cannot resolve the problem, go to step 3.
(http://support.microsoft.com/kb/322743/ )A beginner's guide to troubleshooting problems in Word
Step 3: Use an automated search for other possible causes of the errorTo see a list of articles about known problems that display this error message and the appropriate workaround or resolution for the problem, click the following link:
Click here to view a list of articlesIf the problem that you are experiencing does not appear in the list or was not resolved by the earlier steps, go to step 4.
Step 4: Request assistance from MicrosoftWe recommend that you write down the information for the error signature as described in "Step 1: Search for the specific error message." A Microsoft Technical Support Professional may ask for this information when you request assistance.
For more information about how to use the error reporting dialog box, click the following article number to view the article in the Microsoft Knowledge Base:
289508When you call or send an e-mail message, you must be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:
(http://support.microsoft.com/kb/289508/ )How to view error signatures if an Office program experiences a serious error and quits
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