Access violation when you use DbOrderPromoADO pipeline component on Commerce Server 2002 Service Pack 1

View products that this article applies to.

This article was previously published under Q296884

Expand all | Collapse all

SYMPTOMS

The DbOrderPromoADO component does not work on Microsoft Commerce Server 2002 Service Pack 1 (SP1). When a promotion is applied to a Basket Item in the OrderForm object, the Item dictionary object is incorrectly deleted. The next time a Pipeline component tries to use this Basket Item, an access violation occurs.

Back to the top

CAUSE

When a promotion is applied to a Basket Item, the pipeline component incorrectly releases the Component Object Model (COM) interface pointer to the Basket Item dictionary object twice. As a result, the COM object is deleted, and the OrderForm dictionary object reference to this Basket Item is no longer valid.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Commerce Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328814 (http://support.microsoft.com/kb/328814/ ) How to obtain the latest Commerce Server 2002 service pack

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name     
   -------------------------------------------------------
   04-Mar-2003  02:30  4.5.3030.0  389,392  Stdretcomp.dll

Back to the top