Word stops responding when you select a cell in a nested table

View products that this article applies to.

This article was previously published under Q296888

Expand all | Collapse all

SYMPTOMS

When you select a table cell in a nested table, Microsoft Word 2000 may quit unexpectedly, or you may receive one of the following error messages, depending on your operating system.

Microsoft Windows 2000:

Winword.exe has generated errors and will be closed by Windows.
You will need to restart the program.

An error log is being created.

-or-

The instruction at "0x300ab89e" referenced memory at "0x00000000". The memory could not be 'read'. Click on OK to terminate the program.

Microsoft Windows NT 4.0:

An application error has occurred and an application error log is being generated.

WINWORD.exe
Exception: access violation (0xc0000005), Address: 0x300ab89a

Microsoft Windows Millennium Edition (Me):

Winword has caused an error in WINWORD.EXE.
Winword will close.

If you continue to experience problems, try restarting your computer.

Microsoft Windows 95 and 98:

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

When you click Details, you receive the following message:

WINWORD caused an invalid page fault in WINWORD.EXE at 0177:300ab89e.

Note The actual memory address may vary.

Back to the top

CAUSE

This problem can occur if all the following conditions are true:

The document contains a nested table that expands to multiple pages.
Words in the nested table contain a hyperlink.
You are using print layout view or Web layout view.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/ ) How to obtain the latest Office 2000 service pack

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in the Word 2000 Update: April 25, 2002. This problem is fixed in Microsoft Word 2002.

Back to the top

MORE INFORMATION

For more information about troubleshooting invalid page faults and similar error messages in Word, click the following article numbers to view the articles in the Microsoft Knowledge Base:

236319 (http://support.microsoft.com/kb/236319/ ) Part 1 of "Troubleshooting invalid page faults (IPFs) and exception errors" in Word 2000

236383 (http://support.microsoft.com/kb/236383/ ) Part 2 of "Troubleshooting invalid page faults (IPFs) and exception errors" in Word 2000

236423 (http://support.microsoft.com/kb/236423/ ) Part 3: Troubleshooting invalid page faults (IPFs) and exception errors

Back to the top