XADM: "0x80071392" Error Message Occurs and Domain Prep Fails

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This article was previously published under Q296938

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SYMPTOMS

In Exchange 2000 Server, the Domain Prep tool fails and a "0x80071392" error message may be displayed. In addition, the Exchange Server Setup Progress.log file may report the following error message:

Checking for existing system proxy container
Container does not exist
Creating/refreshing system proxy container
ScCreateDomainProxyCT (K:\Admin\Src\Libs\Exsetup\Dsmisc.cxx:460)
Error code 0X80071392 (5010): The object already exists.
Leaving ScCreateDomainProxyCT
CAtomDomainCT::ScAddDSObjects (K:\Admin\Src\Udog\Exsetdata\Components\Domprep\A_domainct.cxx:88)
Error code 0X80071392 (5010): The object already exists.
Leaving CAtomDomainCT::ScAddDSObjects
mode = 'DomainPrep' (61966) CBaseAtom::ScSetup (K:\Admin\Src\Udog\Setupbase\Basecomp\Baseatom.cxx:775)
Error code 0X80071392 (5010): The object already exists.
Setup encountered an error during Microsoft Exchange Domain Preparation of DomainPrep component task. CBaseComponent::ScSetup (K:\Admin\Src\Udog\Setupbase\Basecomp\Basecomp.cxx:1031)
Error code 0X80071392 (5010): The object already exists.
Entering CBaseComponent::SetSubtreeComponentsToFailWithErrorInSetup
Leaving CBaseComponent::SetSubtreeComponentsToFailWithErrorInSetup
CBaseComponent::ScSetup (K:\Admin\Src\Udog\Setupbase\Basecomp\Basecomp.cxx:1099)
Error code 0X80071392 (5010): The object already exists.
Leaving CBaseComponent::ScSetup
CCompDomainPrep::ScSetup (K:\Admin\Src\Udog\Exsetdata\Components\Domprep\Compdomprep.cxx:502)
Error code 0X80071392 (5010): The object already exists.
Leaving CCompDomainPrep::ScSetup
CComExchSetupComponent::Install (K:\Admin\Src\Udog\BO\Comboifaces.cxx:694)
Error code 0X80071392 (5010): The object already exists.
Entering CCompRoot::ScPostSetup
Entering ScIsDomainPrepped
"Checking whether the domain ""/dc=COM/dc=DOMAIN"" is DomainPrepped"
Looking for server groups
Server groups found
Looking for domain proxy container
Domain proxy container not found
=== IGNORING PREVIOUS ERRORS === ScIsDomainPrepped (K:\Admin\Src\Libs\Exsetup\Dsmisc.cxx:94)
The operation has completed successfully.
This domain is not DomainPrepped

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CAUSE

This behavior can occur because the Setup program is attempting to locate the Microsoft Exchange System Objects container, but cannot locate it. This behavior can occur because the objectclass attribute that the Setup program is attempting to locate is msExchSystemObjectsContainer. The Setup program then attempts to create an Exchange System Objects container by using the proper class type. However, the object already exists, and a new one cannot be created.

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RESOLUTION

To resolve this behavior, rename the organizational unit to something other than "Microsoft Exchange System Objects". To view the objectclass attribute, either use ADSI Edit or LDP. Note that if this organizational unit has the objectclass of msExchSystemObjectsContainer, this organizational unit cannot be renamed.

WARNING: If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Exchange 2000 Server, or both. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.

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