Remote Clients Cannot Print on Shared Printer That Uses Intel Network Port

Article translations Article translations
Article ID: 296979 - View products that this article applies to.
This article was previously published under Q296979
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

After you create a shared printer on a computer that uses the Intel Network Port, remote clients may not be able to print on the shared printer.

CAUSE

This behavior can occur because the spooler IsLocalCall function, which detects whether a call originates from the local computer or from a remote computer, does not work correctly with Intel Network Port.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

WORKAROUND

To work around this behavior, print a test page from the print server that uses the Intel Network Port. Clients should then be able to print to that print server until the print server is restarted.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

Properties

Article ID: 296979 - Last Review: February 27, 2014 - Revision: 3.3
APPLIES TO
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
Keywords: 
kbnosurvey kbarchive kb3rdparty kbbug kbfix kbhardware kbnetwork kbprint KB296979

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com