Article ID: 297061 - Last Review: February 18, 2011 - Revision: 7.1

Utilities to help with troubleshooting Microsoft Works

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Notice
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer  (http://support.microsoft.com/kb/2438651/ )

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SUMMARY

This article describes the Microsoft Works utility that is available for Microsoft Works 6 and later and Microsoft Works 2001 and later. This utility lets the user to remove registry keys and folders that belong to Works that may be corrupted or may be missing components.
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MORE INFORMATION

Follow the steps in the order specified, depending on your computer's operating system.
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Download and Run the Works CleanUp Utility

Download the file and save it to your desktop. After the file is saved on the desktop, run the program, and then follow the prompts.

Note For Works 7.0 and Works Suite 2003, follow the same steps as Works 6. However, instead of downloading the files, use the files that are located on the CD-ROM in the PSS folder:

Works 7.0
CD-ROM drive:\PSS
Suite 2003 CD-ROM 1
CD-ROM drive:\MSWorks\PSS
Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium (Me)
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Download
http://download.microsoft.com/download/works60/Utility/1/WinMe/EN-US/wks6.exe (http://download.microsoft.com/download/works60/Utility/1/WinMe/EN-US/wks6.exe)
Microsoft Windows 2000
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Download
http://download.microsoft.com/download/works60/Utility/1/NT5/EN-US/wks6w2k.exe (http://download.microsoft.com/download/works60/Utility/1/NT5/EN-US/wks6w2k.exe)
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Restart Microsoft Windows in Clean Boot Mode

A different clean-boot procedure exists for each version of Windows. Select the article that corresponds to your version of Windows, and then follow the instructions about how to clean-boot your computer.

Microsoft Windows 98

281965  (http://support.microsoft.com/kb/281965/ ) How to troubleshoot using the MSConfig Utility with Windows 98

Microsoft Windows Millennium Edition (Me)

267288  (http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition

Microsoft Windows XP

310353  (http://support.microsoft.com/kb/310353/ ) How to perform a clean boot in Windows XP

Microsoft Windows 2000

281770  (http://support.microsoft.com/kb/281770/ ) How to perform clean-boot troubleshooting for Windows 2000
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APPLIES TO
  • Microsoft Works 7.0
  • Microsoft Works 6.0
  • Microsoft Works Suite 2003
  • Microsoft Works Suite 2002
  • Microsoft Works Suite 2001
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Keywords: 
kbmsicuu2 kbgraphxlinkcritical kbhowto kbinfo KB297061
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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