Article ID: 297061 - Last Review: January 31, 2007 - Revision: 5.3

Utilities to help with troubleshooting Microsoft Works

View products that this article applies to.

This article was previously published under Q297061

SUMMARY

This article describes the Microsoft Works utility that is available for Microsoft Works 6 and later and Microsoft Works 2001 and later. This utility lets the user to remove registry keys and folders that belong to Works that may be corrupted or may be missing components.

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MORE INFORMATION

Follow the steps in the order specified, depending on your computer's operating system.

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Download and Run the Works CleanUp Utility

Download the file and save it to your desktop. After the file is saved on the desktop, run the program, and then follow the prompts.

Note For Works 7.0 and Works Suite 2003, follow the same steps as Works 6. However, instead of downloading the files, use the files that are located on the CD-ROM in the PSS folder:

Works 7.0

CD-ROM drive:\PSS

Suite 2003 CD-ROM 1

CD-ROM drive:\MSWorks\PSS

Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium (Me)

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http://download.microsoft.com/download/works60/Utility/1/WinMe/EN-US/wks6.exe (http://download.microsoft.com/download/works60/utility/1/winme/en-us/wks6.exe)

Microsoft Windows 2000

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http://download.microsoft.com/download/works60/Utility/1/NT5/EN-US/wks6w2k.exe (http://download.microsoft.com/download/works60/utility/1/nt5/en-us/wks6w2k.exe)

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Download and Run the Windows CleanUp Utility

Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your Microsoft Works installation. For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301 (http://support.microsoft.com/kb/290301/ ) Description of the Windows Installer CleanUp Utility
To use the Windows CleanUp utility, follow these steps:
1. Click Start, point to Programs, and then click Windows Installer Clean Up.
2. Select the program that you want to remove, and then click Remove.
3. Click OK, and then click Exit.
NoteBecause the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.

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Restart Microsoft Windows in Clean Boot Mode

A different clean-boot procedure exists for each version of Windows. Select the article that corresponds to your version of Windows, and then follow the instructions about how to clean-boot your computer.

Microsoft Windows 98

281965 (http://support.microsoft.com/kb/281965/ ) How to troubleshoot using the MSConfig Utility with Windows 98

Microsoft Windows Millennium Edition (Me)

267288 (http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition

Microsoft Windows XP

310353 (http://support.microsoft.com/kb/310353/ ) How to perform a clean boot in Windows XP

Microsoft Windows 2000

281770 (http://support.microsoft.com/kb/281770/ ) How to perform clean-boot troubleshooting for Windows 2000

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APPLIES TO

Microsoft Works 7.0
Microsoft Works 6.0
Microsoft Works Suite 2003
Microsoft Works Suite 2002
Microsoft Works Suite 2001

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kbgraphxlinkcritical kbhowto kbinfo KB297061

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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