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Symptoms

Issue 1

Assume that you install a Windows Store app, such as Microsoft OneNote, through Mobile Device Manager (MDM) in Windows RT 8.1 or Windows 8.1. In this situation, the app cannot be updated through Windows Store. Specifically, on the Store update page, you receive the following error message for the app:

This app wasn't installed - view details.


Additionally, after you click the view details link, you receive the following error message:

Something happened and this app couldn't be installed. Please try again. Error code: 0x803d0000

Issue 2

When the device name uses non-English characters in Windows RT 8.1 or Windows 8.1, the MDM service cannot process device inventory correctly.

Moreover, if the VPN or Wi-Fi profile names contain non-English characters, the enrolled devices cannot retrieve the profiles from the MDM service.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.


Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There is no prerequisite for installing this update.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1 and Windows 8.1 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1 and Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17220

315,904

25-Jun-2014

01:54

Not applicable

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:10

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17220

480,768

25-Jun-2014

02:50

Not applicable

Mdmappprov.dll

6.3.9600.17220

128,000

25-Jun-2014

01:56

Not applicable

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17220

321,536

25-Jun-2014

02:26

x86

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:10

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17220

493,056

25-Jun-2014

03:36

x86

Mdmappprov.dll

6.3.9600.17220

129,024

25-Jun-2014

02:32

x86

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17220

418,816

25-Jun-2014

02:29

x64

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:11

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17220

623,616

25-Jun-2014

04:10

x64

Mdmappprov.dll

6.3.9600.17220

161,792

25-Jun-2014

02:39

x64

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable


Additional file information

Additional file information for Windows RT 8.1 and Windows 8.1

Additional file information for Windows RT 8.1

File property

Value

File name

Arm_80899ff3bd88eec7ed868d08afcf71e0_31bf3856ad364e35_6.3.9600.17220_none_23b93ee3b5592fee.manifest

File version

Not applicable

File size

696

Date (UTC)

25-Jun-2014

Time (UTC)

16:00

File name

Arm_bb50c9c2d12dc7ebb83b0b09573ff3a1_31bf3856ad364e35_6.3.9600.17220_none_c40d1b5189314079.manifest

File version

Not applicable

File size

708

Date (UTC)

25-Jun-2014

Time (UTC)

16:00

File name

Arm_f0957989488f46b6353be75d41743901_31bf3856ad364e35_6.3.9600.17220_none_7479185ef01015f5.manifest

File version

Not applicable

File size

685

Date (UTC)

25-Jun-2014

Time (UTC)

16:00

File name

Arm_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bd59458ef92893.manifest

File version

Not applicable

File size

5,017

Date (UTC)

25-Jun-2014

Time (UTC)

05:56

File name

Arm_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9dba9b039893ec3.manifest

File version

Not applicable

File size

2,173

Date (UTC)

25-Jun-2014

Time (UTC)

05:55

File name

Arm_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea20360dc70b23ef.manifest

File version

Not applicable

File size

5,008

Date (UTC)

25-Jun-2014

Time (UTC)

05:55

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_3557e01565c7344ca0a5d952ad6e7bbe_31bf3856ad364e35_6.3.9600.17220_none_8fe3adddb65ad44c.manifest

File version

Not applicable

File size

708

Date (UTC)

25-Jun-2014

Time (UTC)

15:58

File name

X86_42edcdc45ff05e289091fa45bf270c12_31bf3856ad364e35_6.3.9600.17220_none_f38063fb6ee7a359.manifest

File version

Not applicable

File size

685

Date (UTC)

25-Jun-2014

Time (UTC)

15:58

File name

X86_bee2dbd2754e17ee259dcafd13068fdf_31bf3856ad364e35_6.3.9600.17220_none_1fa7499fc25b0a92.manifest

File version

Not applicable

File size

696

Date (UTC)

25-Jun-2014

Time (UTC)

15:58

File name

X86_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bae6ed8efc09cd.manifest

File version

Not applicable

File size

5,017

Date (UTC)

25-Jun-2014

Time (UTC)

08:43

File name

X86_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9d93758398c1ffd.manifest

File version

Not applicable

File size

2,173

Date (UTC)

25-Jun-2014

Time (UTC)

08:43

File name

X86_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea1dc3b5c70e0529.manifest

File version

Not applicable

File size

5,008

Date (UTC)

25-Jun-2014

Time (UTC)

08:43

Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_2611e7b41c965a4c9e6a4dd1ed3bc8a2_31bf3856ad364e35_6.3.9600.17220_none_0e9188ca65197331.manifest

File version

Not applicable

File size

689

Date (UTC)

25-Jun-2014

Time (UTC)

15:59

File name

Amd64_95fc1f73e139be5da036fb56e6900713_31bf3856ad364e35_6.3.9600.17220_none_8ec8a9bdddc6324b.manifest

File version

Not applicable

File size

712

Date (UTC)

25-Jun-2014

Time (UTC)

15:59

File name

Amd64_d622249e17cecbe58aeec1843352802c_31bf3856ad364e35_6.3.9600.17220_none_999e3bcacac0332f.manifest

File version

Not applicable

File size

700

Date (UTC)

25-Jun-2014

Time (UTC)

15:59

File name

Amd64_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_a5d9827147597b03.manifest

File version

Not applicable

File size

5,021

Date (UTC)

25-Jun-2014

Time (UTC)

10:49

File name

Amd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_35f7d2dbf1e99133.manifest

File version

Not applicable

File size

2,177

Date (UTC)

25-Jun-2014

Time (UTC)

10:49

File name

Amd64_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_463c5f397f6b765f.manifest

File version

Not applicable

File size

5,012

Date (UTC)

25-Jun-2014

Time (UTC)

10:49


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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