Article ID: 297221 - View products that this article applies to.
This article was previously published under Q297221
An existing user account may not appear in the User Accounts tool in Control Panel, or on the Welcome screen. You may also receive the following error message when you attempt to create a new account:
The account already exists
This behavior occurs because you have disabled the account. Disabled user accounts do not appear in the User Accounts tool, or on the Welcome logon screen. You can only access these accounts in the Local Users and Groups snap-in.
To resolve this behavior, first determine whether an account is not active: