A User Account Does Not Appear in the User Accounts Tool

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Article ID: 297221 - View products that this article applies to.
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An existing user account may not appear in the User Accounts tool in Control Panel, or on the Welcome screen. You may also receive the following error message when you attempt to create a new account:
The account already exists


This behavior occurs because you have disabled the account. Disabled user accounts do not appear in the User Accounts tool, or on the Welcome logon screen. You can only access these accounts in the Local Users and Groups snap-in.


To resolve this behavior, first determine whether an account is not active:
  1. Click Start, right-click My Computer, and then click Manage.
  2. Expand the Local Users and Groups node.
  3. Click Users.
If the user account is displayed with a red X through it, it has been disabled. To enable the account:
  1. Double click the account.
  2. Click to clear the Account is disabled check box.


Article ID: 297221 - Last Review: January 15, 2006 - Revision: 1.2
  • Microsoft Windows XP Professional
kbenv kbprb KB297221

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