Article ID: 297295 - Last Review: December 3, 2007 - Revision: 6.2 The computer account for Exchange Server is absentThis article was previously published under Q297295 SYMPTOMS
When you restart your computer, you may notice a "Starting in Services" status message on the Exchange Server computer system attendant. However, you may receive the following event message in the Application event log:
Event Type: Warning
Setup failed while installing sub-component Microsoft Exchange Server-Level Objects with error code 0x80090020(please consult the installation logs for a detailed description). You may cancel the installation or try the failed setup again.
CAUSE
This behavior can occur if the computer account for the Exchange Server computer has been deleted, lost or does not have Full Control permissions to the Exchange Server computer object in Active Directory.
RESOLUTION
To resolve this behavior, if you have deleted the server's domain account, you must create a new account before the server can log back onto the domain. You may be able to log onto the local computer, but the Exchange Server computer services cannot start. There are important considerations if the server is also a domain controller.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
298450
(http://support.microsoft.com/kb/298450/
)
Deletion of critical objects in Active Directory in Windows 2000 and Windows Server 2003
257288
(http://support.microsoft.com/kb/257288/
)
How to recover from a deleted domain controller machine account in Windows 2000
Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.
If you have re-created the computer account, you can grant the new account necessary permissions. Use ADSI Edit to add Full Control permissions to the computer account:
STATUSThis behavior is by design. APPLIES TO
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