Fix Outlook connection problems by upgrading to the latest version

  • Article
  • Applies to:
    Exchange Online, Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft 365 Apps for enterprise

Original KB number:   2972952

More information

If the latest updates for Outlook aren't applied, you may experience the following problems:

  • You're intermittently or repeatedly prompted for your password.
  • You're unable to set up a mail profile.
  • You're unable to connect to a mailbox.
  • You experience feature-related issues (Mail, Calendar, or Contacts issues, for example).

To fix these problems, set up Office to automatically update to the latest version. To do this, use one of the following methods, as appropriate for your situation.

Office 2013

  1. Start an Office 2013 program.
  2. On the File tab, select Office Account or Account.
  3. Do one of the following:
    • If you see an Update Options button, select Enable Updates. Or, if updates are already enabled, but you're not running the latest build of Outlook, select Update Now.
    • If you don't see an Update Options button, see Install Office updates to install the latest updates.

Office 2010 and the 2007 Microsoft Office system

See Install Office updates to install the latest updates.

Still need help? Go to Microsoft Community.