XIMS: Plain Text Messages May Be Sent as HTML

Article translations Article translations
Article ID: 297464 - View products that this article applies to.
This article was previously published under Q297464
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When a user attempts to send a plain-text message to an external Simple Mail Transfer Protocol (SMTP) or Internet mail recipient by using Microsoft Outlook 2000 or Microsoft Outlook 2002 with the Exchange Server information service in the profile, the message may be received as Hypertext Markup Language (HTML).

Additionally, in Exchange System Manager, in the Internet Message Formats properties, on the Message Formats tab, the message encoding is set to Multipurpose Internet Mail Extensions (MIME), or Provide body as HTML, or both. On the Advanced tab, Exchange rich-text format is set as Determined by individual user settings.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this problem, send the message by using Microsoft Outlook Express or send the message by using Microsoft Outlook with the Internet Mail information service in the profile.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Fixed in Exchange 2000 Service Pack 1 (SP1), build 6.0.4479 of Phatcat.dll.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301452 XGEN: List of Bugs Fixed in Exchange 2000 Server Service Pack 1

Properties

Article ID: 297464 - Last Review: October 23, 2013 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix KB297464

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com