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XCON: Event ID 2007 Occurs When Exchange Notes Connector Is Heavily Used

Article ID: 297481 - View products that this article applies to.

This article was previously published under Q297481

SYMPTOMS

When the Microsoft Exchange Connector for Lotus Notes is heavily used, the following event ID messages may be logged in the Exchange 2000 application log. The 2007 event ID message is consistently followed by a 2024 event ID message:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Event ID: 2007
Date: 4/19/2001
Time: 2:51:32 PM
User: N/A
Computer: ServerName
Description: om_get returned error 0x14 on database First Storage Group\Mailbox Store ServerName For more information, click http://search.support.microsoft.com/search/?adv=1.

-and-

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Event ID: 2024
Date: 4/19/2001
Time: 2:51:32 PM
User: N/A
Computer: ServerName
Description: Unable to access the object manager (OM) object from the Microsoft Exchange MTA for MH_T_CONTENT. For more information, click http://search.support.microsoft.com/search/?adv=1.

The store working set may also increase dramatically during this time. However, when this problem occurs, messages are still processed.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378

(http://support.microsoft.com/kb/301378/EN-US/ )

XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

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MORE INFORMATION

For additional information about increased logging on the information store, click the article number below to view the article in the Microsoft Knowledge Base:

151214

(http://support.microsoft.com/kb/151214/EN-US/ )

XADM: Send and Receive Logs in MDBDATA Directory

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

184699

(http://support.microsoft.com/kb/184699/EN-US/ )

XADM: Store.exe Working Set Performance Counter Keeps Growing

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