Server Application Error Message: "The server failed to load application"

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Article ID: 297519 - View products that this article applies to.
This article was previously published under Q297519
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When you attempt to browse the Active Server Pages (ASP) content of an Internet Information Services (IIS) version 5.0 Web server, you may receive the following error messages in the Event Viewer System log:
Event ID: 10004; Source: DCOM
DCOM got error "Logon failure: the user has not been granted the requested logon type at this computer. " and was unable to logon .\IWAM_MACHINENAME in order to run the Server:{3D14228D-FBE1-11D0-995D-00C04FD919C1}
Event ID: 36; Source: W3SVC

The server failed to load application '/LM/W3SVC/1/Root/'. The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password'.


This behavior can occur if the IWAM_MACHINENAME and IUSR_MACHINENAME user accounts do not have "Logon as a batch job" rights.


Give "Logon as a batch job" rights to the IWAM_MACHINENAME and IUSR_MACHINENAME accounts. To do this, follow these steps:
  1. On the Administrative Tools menu, expand Local Security Policies.
  2. Select User Rights Assignment.
  3. Select the IWAM_MACHINENAME and IUSR_MACHINENAME accounts.NOTE: If domain level policy settings are defined, they override local policy settings. Make sure that the Effective Policy Setting is also selected (this setting is dimmed). Contact your domain administrator if this setting is not selected.


Article ID: 297519 - Last Review: June 13, 2001 - Revision: 1.2
  • Microsoft Internet Information Services 5.0
kbpending kbprb KB297519

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