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New drive or mapped network drive not available in Windows Explorer
Article ID: 297694 - View products that this article applies to.
This article was previously published under Q297694
This behavior occurs if you map a network drive to the first available drive letter after the drive letters for the local volumes and CD-ROM drives. When you install a new device or volume, Mount Manager, which assigns drive letters to volumes, does not recognize the mapped network drive and assigns the next available drive letter to the new device or volume. This causes a collision with the existing mapped network drive.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 installed on the computer.
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
To prevent this issue from occurring, when you map a network drive, assign the highest available drive letter to the mapped network drive.
To work around this issue if the new volume appears in Disk Management, specify a different drive letter for the new device or volume. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
By default, Windows XP assigns mapped network drives to the highest available drive letter, starting with drive Z, to avoid drive letter collisions. However, by default, Windows 2000 assigns mapped network drives to the next available drive letter after the drive letters that are assigned to local volumes and CD-ROM drives.
After you install this hotfix, new drives that are attached to the system for the first time are assigned the next available drive letter from all local or mapped network drives. After a drive is attached to the system, the drive uses the same drive letter every time that the drive is reattached even if the drive letter was reused to map a network drive. However, if the drive letter was reused to map a network drive, a conflict with the drive letter occurs. This conflict can cause the drive to be unavailable.
Offline Files (CSC) synchronization maps a temporary drive to the first available drive letter. If a logon script uses the same drive letter for mapping a network drive, you receive the following error message:
error 85: The local device name is already in use.
Article ID: 297694 - Last Review: September 23, 2011 - Revision: 12.0