XL2000: You Can See Other Users' Printers in a Terminal Server Session

View products that this article applies to.

This article was previously published under Q297883

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SYMPTOMS

When you use Microsoft Excel on a Microsoft Windows Terminal Server client, you can see the local printers of other users in your printer list. If you try to print to another user's printer, you receive an error message, and access to the printer is denied.

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CAUSE

Excel reads printer information from a section of the Windows registry. This section lists all printers from all user sessions that currently exist on the Terminal server.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix for an administrative installation should have the following file attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   14-OCT-2001    05:33 N/A        4,453,212  EXCEL_Admin.msp

The English version of this fix for a client installation should have the following file attributes or later:

   Date           Time   Version    Size       File name     
   -------------------------------------------------------
   14-OCT-2001    04:36  N/A        1,848,352  EXCEL.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time   Version    Size       File name     
   -------------------------------------------------------
   12-OCT-2001    20:16  9.0.0.5811 7,159,853  Excel.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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