OFFXP: Setup Appears to Stop Responding, Followed by Internal Error 2336 or 2755

View products that this article applies to.

This article was previously published under Q297920

For a Microsoft Office 2000 version of this article, see 217714 (http://support.microsoft.com/kb/217714/EN-US/ ) .

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SYMPTOMS

When you install Microsoft Office XP, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages:

Error 2336. Setup cannot create a temporary file in folder C:\WINNT\Installer\. Verify that the folder exists in your system and that you have sufficient permissions to update it.

-or-

Error 2755. An internal error has occurred. (1632 <path>\PROPLUS.MSI ) Contact Microsoft Product Support Services (PSS) for assistance.

Note In some cases, you may receive the following error message after a long pause, instead of one of the internal error messages:

The installer is no longer responding.

When you create a verbose log file by using a command line similar to the following

d:\setup.exe /L*V c:\verboselog.txt

and then you open the Verboselog_Task(0001).txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following:

MSI (s) (D4:30): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (D4:30): MainEngineThread is returning 1632
MSI (c) (08:C0): Note: 1: 2755 2: 1632 3: D:\PROPLUS.MSI
Error 2755. An internal error has occurred. (1632 D:\PROPLUS.MSI )
Contact Microsoft Product Support Services (PSS) for assistance.

-or-

MSI (c) (3C:60): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
Error 2336. Setup cannot create a temporary file in folder C:\WINNT\Installer\. Verify that the folder exists in your system and that you have sufficient permissions to update it.
MSI (c) (3C:60): Product: Microsoft Office XP Professional with FrontPage -- Error 2336.

Note Sometimes you find the log information in another log file with a name similar to Verboselog_Task(0001).txt. If System Files Update runs, the Windows Installer log for the Office Setup may be Verboselog_Task(0002).txt.

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CAUSE

This problem occurs when the following conditions are all true:

You install Office XP on Microsoft Windows NT 4.0 or Microsoft Windows 2000.

-and-
The WinNT folder is located on an NTFS partition.

-and-
You have a folder called Installer under the WinNT folder, and you do not have full access permissions to the Installer folder.

Note You can also experience these symptoms if you have only Read permissions to the WinNT folder. This condition prevents Office Setup from creating the Installer folder.

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RESOLUTION

To resolve this problem, change the permissions on the Installer folder to

Everyone - Read (RX)
Administrators - FullControl
SYSTEM - FullControl

Note The Installer folder is located in the directory to which Windows is installed.

To open the directory to which Windows is installed:

Click Start, and then click Run.
Type %systemroot% in the Open box, and then click OK

Note The Installer folder is a hidden, system folder. It may be necessary to enable the viewing of hidden and system folders.

To enable the viewing of hidden and system folders, use the following steps: Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Open the directory to which Windows is installed.
On the Tools menu, click Folder Options.
On the View tab, click Show hidden files and folders.
Clear the Hide protected operating system files (Recommended) check box.
Click OK.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:

Click here to view a list of Windows Installer Errors for Office XP articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)

For more articles with general information about how to troubleshoot Office errors:

Click here to view a list of Office XP Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=kbdtatshoot&adv=&mode=s&cat=false)

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