Article ID: 298021 - View products that this article applies to.
This article was previously published under Q298021
For a Microsoft Office 2000 version of this article, see 253768
When you run Microsoft Office XP Setup on a computer that is running either Microsoft Windows 2000 or Microsoft Windows NT 4.0, and you are prompted to insert your Microsoft Office XP compact disc (CD-ROM), you may receive the following error messages (in order):
The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Microsoft Office XP Professional with FrontPage CD, and then click OK.
Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-Rom drive. For other potential solutions to the problem, see c:\Program Files\Microsoft Office\Office10\1033\Setup.hlp.
Installation ended prematurely because of an error.
NOTE: On Windows NT 4.0, the System Files Update runs first, before Office XP Setup begins.
Fatal error during installation.
This problem can occur when all of the following conditions are true:
Specifically, the problem occurs because the Windows Installer continues to use cached CD-ROM information from the incorrect CD-ROM. As a result, the Windows Installer still assumes that the incorrect CD-ROM is in your CD-ROM drive or DVD-ROM drive, and Setup fails.
NOTE: This problem does not occur on computers that are running either Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me).
To resolve this problem, use one of the following methods.
Method 1Obtain the latest version of the Windows Installer, version 2.0. To download the latest version, browse to the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 298021 - Last Review: December 4, 2007 - Revision: 3.2