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Two CD-ROM Icons Are Displayed After Swapping LS-240 to CD-ROM Drive

Article ID: 298505 - View products that this article applies to.

This article was previously published under Q298505

SYMPTOMS

When an LS-240 (high-capacity floppy disk) drive is "hot swapped" by a CD-ROM drive, an extra icon may be displayed in My Computer and Windows Explorer. Device Manager also displays two CD-ROM devices. This problem disappears when you restart the system with the CD-ROM drive.

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CAUSE

This problem can occur if a code problem in the Atapi.sys file prevents the logical unit numbers (LUNs) from being reset when a multi-LUN device is replaced by a single LUN device.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378

(http://support.microsoft.com/kb/301378/EN-US/ )

XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time      Version         Size     File name
   ------------------------------------------------------------
   5/30/2001    04:04p   5.0.2195.3652   85,296    Atapi.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149

(http://support.microsoft.com/kb/249149/EN-US/ )

Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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