Article ID: 298757 - Last Review: January 31, 2007 - Revision: 1.4

A Residential Gateway Device That Cannot Be Controlled Is Displayed on a Windows Me-Based Client

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This article was previously published under Q298757
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SYMPTOMS

A Windows Millennium Edition (Me)-based computer that is configured as an Internet Connection Sharing (ICS) client computer can detect a residential gateway device, yet the device cannot be controlled.

The residential gateway device is displayed in the system tray when the device is first detected. Then, Windows prompts you with the message "Click here to find out more." However, your only option is to use the connectoid, which does not function properly.
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CAUSE

This behavior can occur if the ICS host is a Windows XP-based computer, which does not have a presentation page. On your computer, if you have a Universal Plug and Play device that does not have a presentation page, the computer can detect the device, but the computer is unable to control the device. NOTE: If the Windows Me-based computer does not have Universal Plug and Play support installed. This is not installed by default.
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STATUS

This behavior is by design.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows Millennium Edition
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Keywords: 
kbenv kbprb KB298757
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