Many PPPoE Clients from Third-Party Vendors May Not Operate Properly or Be Installed in Windows XP

Many Point-to-Point Protocol over Ethernet (PPPoE) clients from third-party vendors may not operate properly or be installed in Windows XP.

If your Internet service provider (ISP) requires the use of PPPoE to make a connection to the Internet, you can use the Windows XP built-in PPPoE client or request a Windows XP-compatible release from either the vendor or the ISP. To make a connection with the built-in PPPoE client:

1. Click Start, and then click Control Panel.
2. Double-click Network and Internet Connections.
3. Click Network Connections.
4. Double-click New Connection Wizard.
5. Click Next, and then click Connect to the Internet.
6. Click The information necessary to set up a connection manually, and then click Next.
7. Click Connect using a Broadband connection that requires a username and password, and then click Next.
8. Follow the steps in the wizard. You can leave the Service Name box blank. Windows XP then attempts to detect the connection.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

There are known problems with the following third-party PPPoE clients:

• WinPoET version 2.1a or earlier cannot be installed in Windows XP.
• Enternet 300 version 1.34 or earlier is not installed correctly in Windows XP.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.