Routing and Remote Access Service does not start and event ID 20103 message is logged

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Article ID: 299013 - View products that this article applies to.
This article was previously published under Q299013
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

After you install and enable the Routing and Remote Access service on a Windows 2000-based server, the service does not start. The following event ID message may be logged in Event Viewer.
Event ID: 20103
Source: Router
Description: Unable to load C:\Winnt\System32\Iprtrmgr.dll
In addition, the available ports may not be displayed in the Ports container in the Routing and Remote Access service management tool.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this problem, use the following troubleshooting procedure:
  1. Start Registry Editor (Regedt32.exe), and then verify that the following registry key is present:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\RouterManagers\IP
    If this registry key is present, verify that it contains the following three values:
    • Value name: DLLPath
      Data type: REG_EXPAND_SZ
      Value data: %SystemRoot%\System32\Iprtrmgr.dll
    • Value name: GlobalInfo
      Data type: REG_BINARY
      Value data: The data varies between computers
    • Value name: ProtocolID
      Data type: REG_DWORD
      Value data: 0x21 (Hexadecimal)
  2. If the registry key and values that are described in step 1 exist, verify that Iprtrmgr.dll is located in the path that is specified.
  3. If the file exists and the path is correct, reinstall the modem:
    1. Disable the Routing and Remote Access service.
    2. Use Device Manager to uninstall the modem.
    3. Restart the server and wait for the Plug and Play process to redetect the modem.
    4. Enable the Routing and Remote Access service.
  4. If the problem is not resolved after you reinstall the modem, remove and reinstall Transmission Control Protocol/Internet Protocol (TCP/IP).
  5. Start the Remote Registry service if it is not running:
    1. Click Start, click Run, type services.msc, and then click OK.
    2. Locate the Remote Registry service in the right pane.
    3. Right-click the service, and then click Start.
For additional information about how to remove TCP/IP from a Windows 2000-based domain controller, click the following article number to view the article in the Microsoft Knowledge Base:
299451 HOW TO: Remove and Reinstall TCP/IP on a Windows 2000 Domain Controller
For additional information about how to remove TCP/IP from a Windows 2000-based member server, click the following article number to view the article in the Microsoft Knowledge Base:
285034 How to Remove and Reinstall TCP/IP for Windows 2000

MORE INFORMATION

If the problem that is described in the "Symptoms" section of this article occurs, the following event ID message may also be logged:
Event: 4191
Source: TCP/IP
Description: IP could not open the registry key for adapter TCPIP\Parameters\Adapters\NDISWANIP. Interfaces on this adapter will not be initialized.
or
Event ID : 7024
Source : Service Control Manager
Description: The Routing And Remote Access Service service terminated with service-specific error 1003.
For additional information about this event ID message, click the following article number to view the article in the Microsoft Knowledge Base:
284955 Event ID 4191: IP Could Not Open the Registry Key for Adapter TCPIP\Parameters\Adapters\NDISWANIP

Properties

Article ID: 299013 - Last Review: October 30, 2006 - Revision: 4.4
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Small Business Server 2000 Standard Edition
Keywords: 
kbenv kbprb kbtshoot KB299013

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