Article ID: 299013 - View products that this article applies to.
This article was previously published under Q299013
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
After you install and enable the Routing and Remote Access service on a Windows 2000-based server, the service does not start. The following event ID message may be logged in Event Viewer.
Event ID: 20103In addition, the available ports may not be displayed in the Ports container in the Routing and Remote Access service management tool.
Description: Unable to load C:\Winnt\System32\Iprtrmgr.dll
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this problem, use the following troubleshooting procedure:
299451For additional information about how to remove TCP/IP from a Windows 2000-based member server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/299451/EN-US/ )HOW TO: Remove and Reinstall TCP/IP on a Windows 2000 Domain Controller
(http://support.microsoft.com/kb/285034/EN-US/ )How to Remove and Reinstall TCP/IP for Windows 2000
If the problem that is described in the "Symptoms" section of this article occurs, the following event ID message may also be logged:
Description: IP could not open the registry key for adapter TCPIP\Parameters\Adapters\NDISWANIP. Interfaces on this adapter will not be initialized.
Event ID : 7024For additional information about this event ID message, click the following article number to view the article in the Microsoft Knowledge Base:
Source : Service Control Manager
Description: The Routing And Remote Access Service service terminated with service-specific error 1003.
(http://support.microsoft.com/kb/284955/EN-US/ )Event ID 4191: IP Could Not Open the Registry Key for Adapter TCPIP\Parameters\Adapters\NDISWANIP