Visio2002: Visio Stops Responding When You Insert a CAD Drawing into a Visio Drawing

View products that this article applies to.

This article was previously published under Q299211

For a Microsoft Visio 2000 version of this article, see 305539 (http://support.microsoft.com/kb/305539/EN-US/ ) .

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SYMPTOMS

When you attempt to insert an AutoCad (CAD) drawing into a Microsoft Visio drawing, you may receive the following error message:

Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Restart Microsoft Visio

Please tell Microsoft about this problem

We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the following:

   App Name      App Version      Module Name      Module Version    Offset
   ------------------------------------------------------------------------
   visio.exe      10.0.525.4      visiodwg.dll       10.0.525.4     000039ba

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CAUSE

This behavior can occur if the CAD drawing is inserted into a Visio drawing that is embedded in another Visio drawing.

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RESOLUTION

To work around this issue, insert the CAD drawing directly into your Visio drawing. To do this, follow these steps:

Start Microsoft Visio 2002, and then open your drawing.
On the Insert menu, click CAD Drawing.
Locate the CAD drawing that you want to insert, and then click Open.
In the CAD Drawing Properties dialog box, click OK to accept the size and location of the CAD drawing.
In the CAD Drawing dialog box, click the option that you want, and then click OK.

After you insert the CAD drawing, you can drag shapes onto it, change its drawing scale, crop and pan it, or hide or show layers or levels.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 (http://support.microsoft.com/kb/283768/EN-US/ ) OFFXP: End User Privacy Policy in Application Error Reporting

289508 (http://support.microsoft.com/kb/289508/EN-US/ ) HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

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REFERENCES

For more information about inserted CAD drawings, type CAD drawing in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.

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