Access Violation in Services.exe When You Insert an Unconfigured PC Card

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This article was previously published under Q299364

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SYMPTOMS

If you insert an unconfigured PC Card, Windows NT 4.0 may become unstable or an access violation may occur in Services.exe. An unconfigured PC Card is a card for which drivers have not been loaded yet.

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CAUSE

When you insert a PC Card for which Windows NT 4.0 does not have drivers, the PCMCIA driver attempts to log the following event:

Event ID: 5
Source: PCMCIA
There is no configuration information for the PCCARD "(Device Name)"

However, the driver does not calculate the size of the event log entry date, and this may cause an access violation in Services.exe.

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RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time   Version        Size    File name   Platform
   --------------------------------------------------------------
   09/24/1999  3:53p  4.0.1381.7002  40,688  Pcmcia.sys  Intel
   09/24/1999  3:52p  4.0.1381.7002  69,168  Pcmcia.sys  Alpha

NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

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