OL2002: Excessive Network Traffic When Cancel Request Dialog Box Appears

If you have your mailbox on one server and your public folders are on another server, the following Cancel Request dialog box may be displayed: This situation can occur when the public folder server is down and the Microsoft Outlook client attempts to access a public folder on that downed server. After this occurs, Microsoft Outlook tries to access the public folder. When the attempt fails, Outlook tries it again immediately. This can result in excessive network traffic.

The problem of excessive traffic occurs because Outlook retries the connection approximately twice per second. This continues until Outlook can reach the public folder.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For additional information about the Cancel Request dialog box, click the article numbers below to view the articles in the Microsoft Knowledge Base: