"Error 1932 Windows installer service cannot update the protected Windows file" error message when you install Office 2000

View products that this article applies to.

This article was previously published under Q299606

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:

Error 1932 Windows installer service cannot update the protected Windows file.

When you open the Verboselog.txt log file, you see text similar to the following:

MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223

NOTE: The file name in question may vary.

You can create a verbose log file by using a command line similar to the following:

d:\setup.exe /L*V c:\verboselog.txt

Back to the top

CAUSE

This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.

Back to the top

RESOLUTION

To resolve this issue, use one of the following methods.

Back to the top

Check the Hardware Compatibility List (HCL)

Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site:

http://www.microsoft.com/whdc/whql/default.mspx (http://www.microsoft.com/whdc/whql/default.mspx)

Back to the top

Temporarily Disable the Windows File Protection Feature

You may be able to temporarily disable the Windows File Protection feature and continue the installation of Office. To do so, follow these steps:

Restart your computer.
Press F8 as the computer restarts, select Safe Mode, and then press ENTER.
Continue the installation of Office.

Back to the top

Reinstall or Repair Windows 2000

For additional information about repairing, recovering, and restoring Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

268106 (http://support.microsoft.com/kb/268106/EN-US/ ) Repairing, Recovering, and Restoring an Installation of Windows 2000

Back to the top