"Error 1932 Windows installer service cannot update the protected Windows file" error message when you install Office 2000

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Article ID: 299606 - View products that this article applies to.
This article was previously published under Q299606
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
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SYMPTOMS

When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:
Error 1932 Windows installer service cannot update the protected Windows file.
When you open the Verboselog.txt log file, you see text similar to the following:
MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223
NOTE: The file name in question may vary.

You can create a verbose log file by using a command line similar to the following:
d:\setup.exe /L*V c:\verboselog.txt

CAUSE

This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.

RESOLUTION

To resolve this issue, use one of the following methods.

Check the Hardware Compatibility List (HCL)

Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site:
http://www.microsoft.com/whdc/whql/default.mspx

Temporarily Disable the Windows File Protection Feature

You may be able to temporarily disable the Windows File Protection feature and continue the installation of Office. To do so, follow these steps:
  1. Restart your computer.
  2. Press F8 as the computer restarts, select Safe Mode, and then press ENTER.
  3. Continue the installation of Office.

Reinstall or Repair Windows 2000

For additional information about repairing, recovering, and restoring Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
268106 Repairing, Recovering, and Restoring an Installation of Windows 2000

REFERENCES

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
240835 Office 2000 Installation May Require Windows 2000 CD-ROM
222193 Description of the Windows 2000 Windows File Protection Feature

Properties

Article ID: 299606 - Last Review: July 16, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbsetup kberrmsg kbprb KB299606

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