Article ID: 299606 - View products that this article applies to.
This article was previously published under Q299606
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:
When you open the Verboselog.txt log file, you see text similar to the following:
Error 1932 Windows installer service cannot update the protected Windows file.
NOTE: The file name in question may vary.
MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223
You can create a verbose log file by using a command line similar to the following:
d:\setup.exe /L*V c:\verboselog.txt
This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.
To resolve this issue, use one of the following methods.
Check the Hardware Compatibility List (HCL)Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site:
Temporarily Disable the Windows File Protection FeatureYou may be able to temporarily disable the Windows File Protection feature and continue the installation of Office. To do so, follow these steps:
Reinstall or Repair Windows 2000For additional information about repairing, recovering, and restoring Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/268106/EN-US/ )Repairing, Recovering, and Restoring an Installation of Windows 2000
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/240835/EN-US/ )Office 2000 Installation May Require Windows 2000 CD-ROM
(http://support.microsoft.com/kb/222193/EN-US/ )Description of the Windows 2000 Windows File Protection Feature
Article ID: 299606 - Last Review: July 16, 2007 - Revision: 2.4