Article ID: 299659 - Last Review: June 6, 2008 - Revision: 3.0

OFF2000: Error Message: MSOFFICE Caused an Invalid Page Fault in Shell32.dll

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This article was previously published under Q299659

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129972 (http://support.microsoft.com/kb/129972/ ) Computer viruses: description, prevention, and recovery

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

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SYMPTOMS

When you click a button on the Microsoft Office Shortcut Bar, you may receive an error message similar to the following:

MSOFFICE caused an invalid page fault in Shell32.dll.

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CAUSE

This behavior can occur if your computer is running Microsoft Windows Millennium Edition (Me), and a version of any the following products that is incompatible with Windows Me is installed on your computer:

McAfee VirusScan
Symantec Corporation products including:
- Norton AntiVirus
- Norton CleanSweep
- Norton CrashGuard
- Norton Internet Security
- Norton Personal Firewall
- Norton SystemWorks
- WinFax PRO

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RESOLUTION

To resolve this issue, remove the incompatible program from your computer, or upgrade to a version that is compatible with Windows Me.

To determine whether the version of the Symantec product that you are running is compatible with Windows Me, browse to the following Symantec Web site and view the document "Compatibility of current Symantec products with Microsoft Windows Me and Windows 2000":

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/DOCID/2000011107215039 (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/DOCID/2000011107215039)

If you are running Norton AntiVirus Corporate Edition 7, browse to the following Symantec Web site and view the document "Does Norton AntiVirus Corporate Edition 7.x support Windows Millennium Edition?":

http://service1.symantec.com/SUPPORT/ent-security.nsf/3d2a1f71c5a003348525680f006426be/36fdb09e473b52a988256a220026ac47?OpenDocument&Highlight=0,Windows,Millennium,Edition (http://service1.symantec.com/SUPPORT/ent-security.nsf/3d2a1f71c5a003348525680f006426be/36fdb09e473b52a988256a220026ac47?OpenDocument&Highlight=0,Windows,Millennium,Edition)

To determine whether the version of McAfee VirusScan that you are running is compatible with Windows Me, browse to the following McAfee Web site and view the document "Windows ME Compatibility":

http://www.mcafeehelp.com/displaydoc.asp?docid=341&CategoryId=207 (http://www.mcafeehelp.com/displaydoc.asp?docid=341&CategoryId=207)

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MORE INFORMATION

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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