When you try to use the Office Shortcut Bar, the Office
Shortcut Bar does not work, and you receive the following error message:
Office Shortcut Bar cannot be started
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This behavior can occur when your computer has been
disinfected after being infected with the ILOVEYOU e-mail virus.
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To resolve this issue, delete the following shortcut from
the StartUp folder on your hard disk
C:\Windows\Start Menu\Programs\Startup\OSA9.exe
and then reinstall Office 2000. To do this, follow these steps:
| 1. | Click Start, point to Programs, and then click StartUp. |
| 2. | In the StartUp folder, select Microsoft Office. |
| 3. | On the File menu, click Delete. |
| 4. | In the Confirm File Delete dialog box, click Yes. |
| 5. | Insert the Microsoft Office 2000 CD-ROM in your computer's
CD-ROM or DVD-ROM drive. |
| 6. | In the Microsoft Office 2000 Maintenance
Mode dialog box, click Repair Office. |
| 7. | In the Reinstall/Repair Microsoft Office
2000 dialog box, click Reinstall Office, and then click Finish. |
After you restart your computer, the Office Shortcut Bar may
not appear automatically. If the Office Shortcut Bar does not appear, follow
these steps:
| 1. | Click Start, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Shortcut Bar. |
| 2. | In the Microsoft Office Shortcut Bar
dialog box, click Yes. |
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