The Send button is missing from a delayed delivery message in Outlook

  • Article
  • Applies to:
    Outlook 2013, Outlook 2010, Exchange Server 2013 Enterprise

Original KB number:   3009042

Symptoms

When you open a message in the Outlook Outbox to which a delayed delivery was applied, you can't edit the message body, and the Send button is missing from the message:

Screenshot of delayed delivery message without the Send button.

Cause

This behavior occurs if the following conditions are true:

  • You're connecting to an Exchange Server 2013 mailbox.
  • You're connecting by using an Online Mode Outlook profile.

Resolution

To work around this issue, close and reopen the affected message. After you take this action, you will be able to edit and resend the message as expected.

Note

If you open and close the message but don't reopen the message and then click Send again, the message will remain in the Outbox and won't be sent at the delayed delivery time. A message that's set correctly for delivery will appear with an italic subject line and with an outgoing message icon, as follows:

Screenshot shows a message that's set correctly for delivery will appear with an italic subject line and with an outgoing message icon.

More information

To configure a message for delayed delivery, follow these steps:

  1. In the message that you want to delay, click the Options tab on the ribbon.
  2. Select Delay Delivery, and make sure that the Do not deliver before option is selected on the Properties dialog box and that the desired date and time for future delivery are selected, as follows:

Screenshot of delayed delivery message setting. Click the Options tab and select Delay Delivery. Select the Do not deliver before option on the Properties dialog box, and the desired date and time for future delivery.