Office programs that have a Voodoo3 driver installed stop responding (hang) and you recieve error messages

View products that this article applies to.

This article was previously published under Q300912

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SYMPTOMS

When you are working in one of the Microsoft Office products listed in the "Applies to" section, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, you may receive an error message that is similar to one of the following:

EXCEL caused a general protection fault in module 3Dfx16v3.drv at memory address

POWERPNT caused a general protection fault in module 3Dfx16v3.drv at memory address

MSPUB caused a general protection fault in module 3Dfx16v3.drv at memory address

WINWORD caused a general protection fault in module 3Dfx16v3.drv at memory address

Visio caused a general protection fault in module 3Dfx16v3.drv at memory address.

Note For Microsoft Visio, the basis for this error message can occur in module 3dfx2.dll, in module 3dfxGlide2.dll, or in module 3dfxGlide.dll.

When you try to start Microsoft Office Personal Portfolio, you may receive the following error message:

WKPPE caused a general protection fault in module 3DFX16V3.DRV

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CAUSE

This problem may occur in any of the programs listed in the "Applies to" section if you are using a Voodoo3 video card with an outdated driver. This error has been reported when you are using the following models of Voodoo3 video adapters:

Voodoo3 2000
Voodoo3 3000
Voodoo3 3500 TV

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RESOLUTION

To resolve this issue, download and install version 1.02.18 or later of the video driver for your video adapter. Updated video drivers are available from the following Voodoo Web site:

http://www.voodoofiles.com/ (http://www.voodoofiles.com/)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note If this Web site is not available, you can try using an Internet search engine to find "3dFX".

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STATUS

This problem occurs when you use Microsoft Office and a 3dFX Voodoo3 Video Card version with a 1.02 or earlier driver.

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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