OAER: Word 2002 Stops Responding When Function Keys Are Used to Repeat AutoText Insertion

View products that this article applies to.

This article was previously published under Q300937

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SYMPTOMS

If you try to repeat the insertion of AutoText in Microsoft Word 2002, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here. When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

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CAUSE

This behavior may occur if you use the F3 keyboard shortcut to insert the AutoText.

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RESOLUTION

To resolve this problem, obtain the Microsoft Word 2002 Update: June 21, 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

300553 (http://support.microsoft.com/kb/300553/EN-US/ ) WD2002: Overview of the Word 2002 Public Update: June 21, 2001

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WORKAROUND

To temporarily work around this issue, use the AutoText command on the Insert menu. To repeat the insertion of the same AutoText, follow these steps:

On the Insert menu, point to AutoText, and then click AutoText.
Click the AutoText entry that you want to insert, and then click Insert.
Press F4 or CTRL+Y to repeat the insertion.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Microsoft Word 2002 Update: June 21, 2001.

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MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 (http://support.microsoft.com/kb/283768/EN-US/ ) OFFXP: End User Privacy Policy in Application Error Reporting

289508 (http://support.microsoft.com/kb/289508/EN-US/ ) HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

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