When you start or play a game and an unrecoverable error
occurs, you may receive the following error message:
Gathering exception data.
Then, you may receive the
following error message:
Game
has encountered a problem and needs to close. We are sorry for the
inconvenience. If you were in the middle of something, the information you were
working on may be lost. Please tell Microsoft about this problem. We have
created an error report that you can send to help us improve
Game. We will treat this report as confidential and
anonymous. To see what data this error report contains, click
here.
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If you choose to send an error report, Microsoft will
analyze the fault data and try to identify and correct the issues that are
involved. At the time of reporting, the Error Reporting tool checks to see whether
the issue that you have encountered has already been fixed. When the tool
checks, an
Error Reporting dialog box opens that indicates
that the tool is preparing an error report. If an update or a workaround exists for
the specific issue that you reported, you will be able to
click to view more information. If there is no information about the
specific issue that you reported or if you did not choose to report the issue, click
to view the following Microsoft Knowledge Base article for general information
about how to troubleshoot unrecoverable errors.
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Microsoft Windows XP and earlier versions
303032 (http://support.microsoft.com/kb/303032/) The game stops responding or closes unexpectedly when you start or play a Microsoft game
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Windows Vista
To resolve this issue, follow the steps in the appropriate section.
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The computer is connected to the Internet
View the "Troubleshoot game problems" topic on the following Windows Online Help and Support Web site:
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The computer is not connected to the Internet
View the "Troubleshoot game problems" topic in Windows Help and Support on the computer's hard disk by following these steps:
| 1. | Click Start, and then click Help and Support. |
| 2. | In the Search Help box or in the Search online Help box, type Troubleshoot game problems, and then click Search Help. |
| 3. | In the list of topics, click Troubleshoot game problems. |
| 4. | Click the link that best describes the problem that you are experiencing. |
| 5. | Follow the suggestions to troubleshoot the problem that you are experiencing. |
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The games that are listed in the "Applies To" section
include an Error Reporting tool that you can use to report unrecoverable errors
(for example, general protection faults, fatal exceptions, or invalid page
faults) to Microsoft over the Internet.
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Help and Support
