XCCC: Clients That Run Internet Explorer 5.0 or Later Cannot Connect to Exchange 2000 Server Through OWA

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Article ID: 301017 - View products that this article applies to.
This article was previously published under Q301017
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

Clients that run Microsoft Internet Explorer version 5.0 or later cannot use Microsoft Outlook Web Access (OWA) to connect to your Microsoft Exchange 2000 Server.

CAUSE

This behavior occurs because some proxy servers do not support WWW Distributed Authoring and Versioning (WEBDAV) as defined in Request for Comment (RFC) 2518.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: OWA

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File nameVersion
Davex.dll6.0.4720.6
Exprox.dll6.0.4720.6

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1. After you apply this fix, you also need to add the ForceClientsDownLevel value in the registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To add the ForceClientsDownLevel value:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following key in the registry:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeWEB\OWA
  3. On the Edit menu, click Add Value, and then add the following registry value:
    Value name: ForceClientsDownLevel
    Data type: REG_DWORD
    Value data: 1
  4. Click OK.
  5. Quit Registry Editor.

WORKAROUND

To work around this problem, if clients must connect over the proxy server, disable WEBDAV on the server. If you do so, clients that run Internet Explorer 5.0 or later can use OWA.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Properties

Article ID: 301017 - Last Review: October 24, 2013 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB301017

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