Article ID: 301455 - Last Review: January 31, 2007 - Revision: 3.2

Unable to Log on to Web Site or Gain Access to Some Web Site Services

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

This article was previously published under Q301455

Expand all | Collapse all

SYMPTOMS

You may not be able to log on to a particular Web site or gain access to certain services at a particular Web site. The Web site may display a message that indicates that you must use a supported browser or that your browser does not support frames, cookies, java, or some other technology that is supported by the version of Internet Explorer that you are running.

Back to the top

CAUSE

This issue can occur if the Web site blocks beta versions of Internet Explorer, later versions of Internet Explorer that have not been tested with the Web site, or earlier versions of Internet Explorer that have known issues with using the Web site.

Back to the top

WORKAROUND

Contact the administrator of the Web site to determine whether the Web site blocks the version of Internet Explorer that you are using for a valid reason. In some cases, you may be able to work around this issue by upgrading to a later version of Internet Explorer or by uninstalling to use an earlier version of Internet Explorer.

For additional information about determining which version of Internet Explorer is installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base:

164539 (http://support.microsoft.com/kb/164539/EN-US/ ) How to Determine Which Version of Internet Explorer Is Installed

NOTE: Because of the sensitive nature of some Web site services (for example, banking services), Web site administrators may block all beta versions of Internet Explorer or versions of Internet Explorer that they have not had the opportunity to test with their Web site services.

Back to the top