Unable to Log on to Web Site or Gain Access to Some Web Site Services

Article translations Article translations
Article ID: 301455 - View products that this article applies to.
This article was previously published under Q301455
Expand all | Collapse all

SYMPTOMS

You may not be able to log on to a particular Web site or gain access to certain services at a particular Web site. The Web site may display a message that indicates that you must use a supported browser or that your browser does not support frames, cookies, java, or some other technology that is supported by the version of Internet Explorer that you are running.

CAUSE

This issue can occur if the Web site blocks beta versions of Internet Explorer, later versions of Internet Explorer that have not been tested with the Web site, or earlier versions of Internet Explorer that have known issues with using the Web site.

WORKAROUND

Contact the administrator of the Web site to determine whether the Web site blocks the version of Internet Explorer that you are using for a valid reason. In some cases, you may be able to work around this issue by upgrading to a later version of Internet Explorer or by uninstalling to use an earlier version of Internet Explorer.

For additional information about determining which version of Internet Explorer is installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base:
164539 How to Determine Which Version of Internet Explorer Is Installed
NOTE: Because of the sensitive nature of some Web site services (for example, banking services), Web site administrators may block all beta versions of Internet Explorer or versions of Internet Explorer that they have not had the opportunity to test with their Web site services.

Properties

Article ID: 301455 - Last Review: January 31, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • Microsoft Internet Explorer 2.0
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.2
  • Microsoft Internet Explorer 2.0
  • Microsoft Internet Explorer 1.0
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
Keywords: 
kbinterop kbnetwork kbprb KB301455

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com