Article ID: 301990 - View products that this article applies to.
This article was previously published under Q301990
When you start an Office XP program or try to use the Office Assistant from within a program, you may receive the following error message:
The Office Assistant requires Microsoft Agent 2.0 or later. This product is available on the Office System Pack.
This behavior can occur if the Agentsvr.exe file, which is located in C:\Windows\Msagent, is missing or damaged.
To resolve this issue, use one of the following methods.
Method 1: Extract Agentsvr.exe from the Cabinet File on the Office XP CD-ROM
Method 2: Reinstall System Files Update (Microsoft Windows 98 and Microsoft Windows NT 4.0 Only)You can force a reinstallation of the System Files Update. This only applies to Windows 98 and Windows NT 4.0, because they are the only operating systems that require the System Files Update. To do this, follow these steps:
Method 3: Download Agent Core ComponentsDownload and install the Agent Core Components from the following Microsoft Web site:
Article ID: 301990 - Last Review: January 31, 2007 - Revision: 4.3
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