Wireless network adapters may lose connectivity when they appear to be functioning

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Article ID: 302088 - View products that this article applies to.
This article was previously published under Q302088
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SYMPTOMS

A wireless network adapter may lose its IP address and, as a result, may not have any network connectivity to access the Internet or browse the network.

CAUSE

This issue can occur if the Service Set Identifier (SSID) for that network has not been added to the list of preferred networks. This can occur if infrastructure networks are detected and wireless detection has been set to auto configuration (the network has not been previously associated with and has not failed an 802.1x authentication attempt).

RESOLUTION

To resolve this issue, add the Service Set Identifier (SSID) of the network that you want to use from the Visible Networks list to the Preferred Networks list:
  1. In the Network Connections folder, right-click the icon for the wireless connection that you want to use, and then click Properties.
  2. Click the Wireless Networks tab, and then click Configure.
  3. In the Network Name (SSID) box, type the SSID that you want to add, and then click OK.
If the SSID is not known or not yet detected, you may experience reception problems. When an SSID is detected, a message announces the SSID in the notification area, where you can choose the SSID for use.

You can also:

Right-click the Network Interface Card (NIC), click View available Wireless Networks, then click Connect. It is automatically added as a prefered network.

Properties

Article ID: 302088 - Last Review: April 29, 2004 - Revision: 1.6
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
Keywords: 
kbenv kbnetwork kbprb KB302088

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