You receive an error message when you access Hotmail folders in Outlook 2003 or Outlook 2002
This article was previously published under Q302107 WARNING:This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion. SYMPTOMS When you try to use Hotmail in Microsoft Outlook, you may
receive one of the following error messages: Task
'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCCF1):
'The gateway took too long to respond.' -or-
This item cannot be displayed in the preview pane. The item is currently being
downloaded from the server." -or- Unable to
display the folder. Microsoft Outlook could not access the specified folder
location. An unexpected error has occurred. MAPI was unable to load the
information service pstprx.dll. Be sure the service is correctly installed and
configured. RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows Use the following steps to resolve this behavior:
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